Competencies = Basic Competencies
(Personal Effectiveness, Academic Competencies)
+ Professional Competencies
(Workplace Competencies, Industry-wide Technical Competencies,Management Competencies )
GENERAL MODEL OF COMPETENCY
Basic Compentency
- Interpersonal Skills: Shows sincere interest in others and their concerns, and demonstrates sensitivity to the needs and feelings of others; helps others resolve sensitive interpersonal problems as appropriate; looks for ways to help people, and pitches in to help others.Recognizes and accurately interprets the verbal and nonverbal behavior of others, shows insight into the actions and motives of others, and recognizes when relationships with others are strained.Maintains open lines of communication with others; encourages others to approach him/her with problems and successes; establishes a high degree of trust and credibility with others. Demonstrates sensitivity and respect for the opinions, perspectives, customs and individual differences of others; values diversity of people and ideas.To be is flexible and open-minded when dealing with a wide range of people; listens to and considers others' viewpoints; works well and develops effective relationships with diverse personalities.
- Integrity and Ethics: Takes responsibility for accomplishing work goals within accepted time frames; accepts responsibility for one's decisions and actions and for those of one'sgroup, team, or department; attempts to learn from mistakes.Treats others with honesty, fairness and respect; makes decisions that are objective and reflect the just treatment of others.Abides by a strict code of ethics and behavior; chooses an ethical courseof action and does the right thing, even in the face of opposition; encourages others to behave accordingly.
- Professionalism and Credibility: Projects a professional image of oneself and the organization; demonstrates a positive attitude towards work; takes pride in one's work and the work of the organization.Maintains a professional demeanor; dresses appropriately foroccupation and its requirements; maintains appropriate personal hygiene. Demonstrates self-control by maintaining composure andkeeping emotions in check even in very difficult situations; deals calmly and effectively withstressful situations.
- Initiative and Self-Management: Goes beyond the routine demands of the job; takes initiative in seeking out new work challenges and increasing the variety and scope of one's job; seeks opportunities to influence. Pursues work with energy, drive, and a strong accomplishment orientation;persists and expends extra effort to accomplish tasks even when conditions are difficult or deadlines are tight; persists at a task or problem despite interruptions, obstacles, or setbacks. Establishes and maintains personally challenging but realisticwork goals; exerts effort toward task mastery; brings issues to closure by pushing forwarduntil a resolution is achieved.Develops own ways of doing things; is able to perform effectively even with minimal direction, support or approval and without direct supervision.
- Dependability and Reliability: Demonstrates regular and punctual attendance; rarely is late for meetings or appointments.Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments andconsistently meets deadlines.Diligently checks work to ensure that all essential details have been considered; notices errors or inconsistencies that others have missed, and takes prompt,thorough action to correct errors.Follows written and verbal directions; complies withorganizational rules, policies and procedures.
- Willingness to learn: Demonstrates an interest in personal learning anddevelopment; seeks feedback from multiple sources about how to improve and develop, and modifies behavior based on feedback or self-analysis of past mistakes.Takes steps to develop and maintain knowledge, skills, andexpertise necessary to achieve positive results; participates fully in relevant training programs and actively pursues other opportunities to develop knowledge and skills. Anticipates changes in work demands and searches for andparticipates in assignments or training that address these changing demands; treats unexpected circumstances as opportunities to learn.Takes charge of personal career development by identifying occupational interests, strengths, options and opportunities; makes insightful career planningdecisions based on integration and consideration of other's feedback, and seeks out additional training to pursue career goals
Academic Competencies
- Mathematics: Performs basic math computations accurately; translates practical problems into useful mathematical expressions and uses appropriate mathematical formulas and techniques.
- Communication ,listening & speaking: Receives, attends to, interprets, understands, and responds to verbal messages and other cues; picks out important information in verbal messages; understands complex instructions; appreciates feelings and concerns of verbal messages. Practices meaningful two-way communication (i.e., speaks clearly, pays close attention and seeks to understand others, listens attentively and clarifies information); attends to nonverbal cues and responds appropriately. Influences others; persuasively presents thoughts and ideas; gains commitment and ensures support for proposed ideas.
- Critical analytical learning: Identifies connections between issues; quickly understands, orients to, and learns new assignments; shifts gears and changes direction when working on multiple projects or issues.Possesses sufficient inductive and deductive reasoning ability to perform job successfully; critically reviews, analyzes, synthesizes, compares and interprets information; draws conclusions from relevant and/or missing information; understands the principles underlying the relationship among facts and applies this understanding when solving problems.
- Basic computer skills.
Professional Compencies
- Team work:Identifies the goals, norms, values, and customs ofthe team; is a team player and contributes to the group's effort; uses a group approach toidentify problems and develop solutions based on group consensus; effectively communicates with all members of the group or team to achieve team goals and objectives.Develops constructive and cooperative working relationships with others; exhibits tact and diplomacy and strives to build consensus; shows sensitivity to the thoughts and opinions of other team members; delivers constructive criticism and voices objections to others' ideas and opinions in a supportive, non-accusatory manner; responds appropriately to positive and negative feedback.Accepts membership in the team; shows loyalty to the team; determines when to be a leader and when to be a follower depending on what isneeded to achieve the team's goals and objectives; encourages others to express their ideas and opinions; identifies and draws upon team members' strengths and weaknesses to achieveresults; learns from other team members.Brings others together to reconcile differences; handles conflictsmaturely by exercising "give and take" to achieve positive results for all parties; reaches formal or informal agreements that promote mutual goals and interests, and obtains commitment to those agreements from individuals or groups.
- Adaptability/Flexibility: Employs unique analyses and generates new, innovative ideas in complex areas; integrates seemingly unrelated information to develop creative solutions; develops innovative methods of obtaining or using resources when insufficient resources are available.Is open to considering new ways of doing things; actively seeks out and carefully considers the merits of new approaches to work; willingly embraces new approaches when appropriate and discards approaches that are no longer working.Takes effective action when necessary without having to have all the necessary facts in hand; easily changes gears in response to unpredictable or unexpected events, pressures, situations and job demands; effectively changes plans, goals, actions or priorities to deal with changing situations.
- Planning and Organizing: Approaches work in a methodical manner; plans and schedules tasks so that work is completed on time; keeps track of details to ensure work is performed accurately and completely.Prioritizes various competing tasks and performs them quickly and efficiently according to their urgency; finds new ways of organizing work area or planning work to accomplish work more efficiently.Estimates resources needed for project completion; allocates time and resources effectively and coordinates efforts with all affected parties; keeps all parties informed of progress and all relevant changes to project timelines.Anticipates obstacles to project completion and develops contingency plans to address them; takes necessary corrective action when projects go off-track.
- Problem Solving/Decision Making: Anticipates or recognizes the existence of a problem; identifies thetrue nature of the problem by analyzing its component parts; uses all available reference systems to locate and obtain information relevant to the problem; recalls previously learned information that is relevant to the problem.Integrates previously learned and externally obtained information to generate a variety of high-quality alternative approaches to the problem; skillfully uses logic and analysis to identify the strengths and weaknesses, the costs and benefits, and the short- and long-term consequences of different approaches.Decisively chooses the best solution after contemplating available approaches to the problem; makes difficult decisions even in highly ambiguous or ill-defined situations; quickly chooses an effective solution without assistance when appropriate.Commits to a solution in a timely manner, and develops a realistic approach for implementing the chosen solution; observes and evaluates the outcomes of implementing the solution to assess the need for alternative approaches and to identify lessons learned.
- Working with tool & technology.
Industry-wide Technical Competencies
- Products and Concepts
- Business Operations
- Financial analysis
- Technology Applications
- Regulations and Codes
- Fraud Prevention
Management Competencies
- Staffing
- Informing
- Delegation
- Networking
- Monitoring work
- Entrepreneurship
- Supporting others
- Motivating
- Developing & Mentoring
- Strategic planning
- Preparing & evaluating budget
Brak komentarzy:
Prześlij komentarz